Activities

As described by the charity on the register

We aim to provide the advice people need for the problems they face and improve the policies and practices that affect people's lives. We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.

Latest income

£7.2m

Expenditure

£7.1m

Financial year end

2025-03-31

Income & spending history

As reported to the Charity Commission, by financial year end

Year end Income Expenditure income spend
2021-03-31 £4.2m £4.1m
2022-03-31 £5.1m £4.6m
2023-03-31 £5.9m £5.5m
2024-03-31 £6.7m £6.5m
2025-03-31 £7.2m £7.1m

Latest detailed return

Year end 2025-03-31 · consolidated (group) figures

Income mix

Donations & legacies £62k
Charitable activities £6.4m
Trading £4k
Investment income £25k
Total income £7.2m

Spending

Charitable spend £7.1m
Raising funds £0
Grants to institutions £0
Governance £76k
Total expenditure £7.1m

Balance sheet

Reserves £89k
Total funds £1.3m
— restricted £696k
— unrestricted £564k
— endowment £0
Total assets £1.3m
Cash £1.0m

People

Employees 218

Classification

The charity's own register classification

What it does

  • General Charitable Purposes
  • Education/training
  • The Advancement Of Health Or Saving Of Lives
  • The Prevention Or Relief Of Poverty
  • Economic/community Development/employment
  • Other Charitable Purposes

Who it helps

  • Children/young People
  • Elderly/old People
  • People With Disabilities
  • People Of A Particular Ethnic Or Racial Origin
  • Other Defined Groups
  • The General Public/mankind

How it works

  • Provides Buildings/facilities/open Space
  • Provides Services
  • Provides Advocacy/advice/information

Source: Charity Commission for England and Wales register, 2026-07-28. Detailed figures as filed in the charity's annual return. Contains public sector information licensed under the Open Government Licence v3.0.