Activities

As described by the charity on the register

Our rigorous survey methodologies measure patient experience, assisting healthcare providers to provide actionable feedback. We have research and educational activities on health care quality improvement and methods for promoting patient centred care; with our outputs commissioned by governments, regulators and national/international bodies to shape health and social care policy and practice.

Latest income

£5.9m

Expenditure

£5.9m

Financial year end

2025-03-31

Income & spending history

As reported to the Charity Commission, by financial year end

Year end Income Expenditure income spend
2021-03-31 £3.3m £3.2m
2022-03-31 £4.1m £3.6m
2023-03-31 £4.4m £4.1m
2024-03-31 £5.2m £4.8m
2025-03-31 £5.9m £5.9m

Latest detailed return

Year end 2025-03-31 · consolidated (group) figures

Income mix

Donations & legacies £18k
Charitable activities £5.5m
Trading £0
Investment income £28k
Total income £5.9m

Spending

Charitable spend £5.3m
Raising funds £0
Grants to institutions £0
Governance £23k
Total expenditure £5.9m

Balance sheet

Reserves £2.9m
Total funds £2.9m
— restricted £0
— unrestricted £2.9m
— endowment £0
Total assets £2.9m
Cash £2.1m

People

Employees 65

Classification

The charity's own register classification

What it does

  • The Advancement Of Health Or Saving Of Lives

Who it helps

  • The General Public/mankind

How it works

  • Provides Services
  • Provides Advocacy/advice/information
  • Sponsors Or Undertakes Research

Source: Charity Commission for England and Wales register, 2026-07-28. Detailed figures as filed in the charity's annual return. Contains public sector information licensed under the Open Government Licence v3.0.