Activities

As described by the charity on the register

Provides independent (free) review scheme for HE students in England/Wales. Deals with complaints from individual students after exhaustion of internal procedures of the HE provider. Where complaints found justified, recommendations for remedy are made and compliance monitored. Also publishes good practice guidance and runs not for profit learning events for HE providers and students' unions.

Latest income

£9.1m

Expenditure

£8.1m

Financial year end

2025-12-31

Income & spending history

As reported to the Charity Commission, by financial year end

Year end Income Expenditure income spend
2021-12-31 £6.2m £8.8m
2022-12-31 £6.6m £6.6m
2023-12-31 £7.3m £7.2m
2024-12-31 £8.4m £7.6m
2025-12-31 £9.1m £8.1m

Latest detailed return

Year end 2025-12-31

Income mix

Donations & legacies £0
Charitable activities £8.9m
Trading £0
Investment income £241k
Total income £9.1m

Spending

Charitable spend £8.1m
Raising funds £0
Grants to institutions £0
Governance £145k
Total expenditure £8.1m

Balance sheet

Reserves £4.4m
Total funds £4.4m
— restricted £0
— unrestricted £4.4m
— endowment £0
Total assets £4.4m
Cash £9.8m

People

Employees 106

Classification

The charity's own register classification

What it does

  • Education/training

Who it helps

  • Other Defined Groups

How it works

  • Provides Services

Source: Charity Commission for England and Wales register, 2026-07-28. Detailed figures as filed in the charity's annual return. Contains public sector information licensed under the Open Government Licence v3.0.