THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX
Activities
As described by the charity on the register
Citizens Advice provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.
Latest income
£168m
Expenditure
£166m
Financial year end
2025-03-31
Income & spending history
As reported to the Charity Commission, by financial year end
| Year end | Income | Expenditure | |
|---|---|---|---|
| 2021-03-31 | £163m | £169m | |
| 2022-03-31 | £154m | £151m | |
| 2023-03-31 | £166m | £153m | |
| 2024-03-31 | £168m | £169m | |
| 2025-03-31 | £168m | £166m |
Latest detailed return
Year end 2025-03-31 · consolidated (group) figures
Income mix
| Donations & legacies | £2.1m |
| Charitable activities | £162m |
| Trading | £0 |
| Investment income | £1.6m |
| Total income | £168m |
Spending
| Charitable spend | £163m |
| Raising funds | £3.4m |
| Grants to institutions | £0 |
| Governance | £1.1m |
| Total expenditure | £166m |
Balance sheet
| Reserves | £440k |
| Total funds | £12.2m |
| — restricted | £11.8m |
| — unrestricted | £440k |
| — endowment | £0 |
| Total assets | £12.2m |
| Cash | £24.9m |
People
| Employees | 1,055 |
Classification
The charity's own register classification
What it does
- General Charitable Purposes
- Education/training
- The Advancement Of Health Or Saving Of Lives
- The Prevention Or Relief Of Poverty
Who it helps
- Children/young People
- Elderly/old People
- People With Disabilities
- People Of A Particular Ethnic Or Racial Origin
- Other Charities Or Voluntary Bodies
- The General Public/mankind
How it works
- Makes Grants To Organisations
- Provides Services
- Provides Advocacy/advice/information
- Sponsors Or Undertakes Research
- Acts As An Umbrella Or Resource Body
Source: Charity Commission for England and Wales register, 2026-07-28. Detailed figures as filed in the charity's annual return. Contains public sector information licensed under the Open Government Licence v3.0.