FINANCIAL OMBUDSMAN SERVICE LIMITED
Operating as the Financial Ombudsman Service, this independent statutory body and not-for-profit scheme settles disputes between consumers and UK-based financial services businesses.
Get an alert when FINANCIAL OMBUDSMAN SERVICE LIMITED files next
Leroy will email you the moment a new filing lands at Companies House — one short note per filing, nothing else.
Cash
£119m
-14.5% lowest in 3 filed years
Net assets
£83m
-39.8% lowest in 3 filed years
Employees
2,574
+4.8% highest in 3 filed years
Profit before tax
-£52m
-173.8% lowest in 3 filed years
Net assets
3-year trend · vs Consumer Discretionary median
Accounts
3-year trend · Δ = latest vs prior filed period · latest reflected 2026-03-31
| Metric | Trend | 2024-03-31 | 2025-03-31 | 2026-03-31 | Δ vs prior |
|---|---|---|---|---|---|
| Total income | £250,872,000 | £217,109,000 | £211,726,000 | -2.5% | |
| Operating profit | £28,817,000 | -£27,979,000 | -£57,723,000 | -106.3% | |
| Profit before tax | £38,013,000 | -£18,953,000 | -£51,889,000 | -173.8% | |
| Net profit | £35,636,000 | -£21,286,000 | -£53,396,000 | -150.9% | |
| Cash | £153,607,000 | £138,629,000 | £118,545,000 | -14.5% | |
| Total assets less current liabilities | £177,512,000 | £151,810,000 | £94,491,000 | -37.8% | |
| Net assets | £158,339,000 | £137,786,000 | £82,923,000 | -39.8% | |
| Equity | £158,339,000 | £137,786,000 | £82,923,000 | -39.8% | |
| Average employees | 2,239 | 2,455 | 2,574 | +4.8% | |
| Wages | £100,318,000 | £107,439,000 | £117,867,000 | +9.7% | |
| Directors' remuneration | £237,000 | £225,294 | £220,393 | -2.2% | |
| Directors' pension contributions | £8,632 | £7,314 | £9,038 | +23.6% | |
| Highest paid director | £75,000 | £24,500 | £35,598 | +45.3% |
Values shown as filed in the company's annual accounts. — indicates the figure wasn't present under that line item in that period. The Δ column is the change from the prior filed period as a percentage of |prior|; lines a company doesn't report show —. About these numbers
Ratios
Computed from the line items above — sparklines read oldest → newest
| Ratio | Trend | 2024-03-31 | 2025-03-31 | 2026-03-31 |
|---|---|---|---|---|
| Operating margin | 11.5% | -12.9% | -27.3% | |
| Net margin | 14.2% | -9.8% | -25.2% | |
| Return on capital employed | 16.2% | -18.4% | -61.1% | |
| Gearing (liabilities / total assets) | 44.6% | 40.5% | 53.0% | |
| Current ratio | 2.39x | 2.82x | 2.06x | |
| Interest cover | 16.67x | -16.32x | -33.21x |
Margins divide P&L lines by turnover. Gearing is liabilities over total assets. Current ratio is current assets over creditors falling due within one year. Interest cover is operating profit over absolute finance costs. Sector-distribution context coming next.
Name history
Renamed 1 time since incorporation
- FINANCIAL OMBUDSMAN SERVICE LIMITED 1999-12-06 → present
- FINANCIAL SERVICES OMBUDSMAN SCHEME LIMITED 1999-02-26 → 1999-12-06
Audit & accounting basis
- Accounting basis
- IFRS
- Reporting scope
- Standalone (parent only)
- Auditor
- Comptroller and Auditor General
- Audit opinion
- Unqualified (clean)
- Going concern
- Affirmed
“I have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the Financial Ombudsman Service's ability to continue as a going concern for a period of at least twelve months from when the financial statements were authorised for issue.”
Significant events
- “On 2 July 2026, the Upper Tribunal confirmed that the legal challenge to the FCA Motor Finance Commission redress scheme will be heard in late 2026 or early 2027 and the suspension of part of the redress scheme. The impact of this is that we may not be able to close as many MFC cases as expected in 2026/27, but this will not have a material impact on our cashflow or continuing as a going concern.”
Auditor, going-concern and subsidiary information is drawn from the narrative of the latest annual accounts. About these numbers
People
8 active · 51 resigned
| Name | Role | Appointed | Born | Nationality |
|---|---|---|---|---|
| COOK, Phillipa Anne | Secretary | 2025-10-01 | — | — |
| ABBOUD, Jacob Bishara Ibrahim, Dr | Director | 2021-04-01 | Oct 1960 | British |
| ASHWORTH-DAVIES, Tracey Anne | Director | 2025-12-15 | Dec 1962 | British |
| BUCKLEY, Warren John | Director | 2024-09-23 | May 1967 | British |
| CASTELL, William Thomas | Director | 2020-10-12 | Sep 1978 | British |
| COLEMAN, Liam John | Director | 2025-10-10 | Oct 1966 | British |
| HONAP, Shrinivas Madhav | Director | 2021-09-30 | Dec 1962 | British |
| SANDRY, Vicky | Director | 2025-12-15 | Jul 1968 | British |
Show 51 resigned officers
| Name | Role | Appointed | Resigned |
|---|---|---|---|
| BOWDEN, Ian Kenneth | Secretary | 1999-02-26 | 1999-11-08 |
| CAVANAGH, Julia | Secretary | 2011-07-20 | 2022-06-01 |
| CHENEY, Elizabeth Barbara | Secretary | 1999-11-08 | 2011-07-14 |
| HIRANI, Chandrakant Hirji | Secretary | 2025-03-03 | 2025-03-24 |
| HIRANI, Chandrakant Hirji | Secretary | 2022-06-02 | 2023-01-06 |
| SCEENY, Mark David | Secretary | 2025-03-24 | 2025-10-01 |
| SIMMONDS, Jennifer Victoria | Secretary | 2023-01-05 | 2025-03-03 |
| BANKS, Caroline | Director | 2005-02-23 | 2008-02-22 |
| BARNES, Michael Cecil John | Director | 1999-02-26 | 2002-02-22 |
| BRAMMER, Graham | Director | 2020-09-01 | 2021-07-01 |
| BURR, Gwyn | Director | 2011-10-19 | 2015-07-22 |
| CHURCHILL, Lawrence | Director | 2002-02-23 | 2005-02-22 |
| CONNELL, Gerard Dominic | Director | 2014-12-11 | 2020-12-12 |
| COOK, Alan Ronald | Director | 2008-02-23 | 2011-04-30 |
| CRAWFORD, Robert | Director | 1999-02-26 | 2005-02-22 |
| CROWTHER, David Stoner | Director | 2005-02-23 | 2008-02-22 |
| EVANS, Ruth Elizabeth | Director | 1999-02-26 | 2002-02-22 |
| FRETWELL, Nigel Paul | Director | 2021-09-30 | 2025-09-29 |
| GARNER, Johnson Daniel | Director | 2008-02-23 | 2010-02-18 |
| GAYMER, Janet Marion, Dame | Director | 2011-02-23 | 2013-02-01 |
| HAMPTON, Richard Geoffrey | Director | 2005-02-23 | 2008-02-22 |
| HOWARD, John Henry | Director | 2008-02-23 | 2010-11-22 |
| HUCKS, Edwin | Director | 2002-02-23 | 2008-02-22 |
| JEFFRIES, Roger David | Director | 2002-02-23 | 2008-02-22 |
| JENKINS, Alan Dominique | Director | 2011-02-23 | 2021-02-22 |
| KELLY, Christopher William, Sir | Director | 2002-02-23 | 2012-01-31 |
| KEMPSON, Helen Elaine, Professor | Director | 2008-02-23 | 2013-02-22 |
| LAMPARD, Kathryn Felice | Director | 2002-02-23 | 2012-02-22 |
| LANDERS, Brian James | Director | 1999-02-26 | 2005-02-22 |
| LAUDER, Heather Louise | Director | 2020-09-01 | 2021-07-31 |
| LEAK, Ruth Margaret | Director | 2021-04-01 | 2024-03-31 |
| LEE, Julian Francis Kaines | Director | 2005-02-23 | 2015-02-22 |
| LEE, Margaret Elizabeth | Director | 1999-02-26 | 2002-02-22 |
| LEE, Sarah Tien Mee | Director | 2021-01-04 | 2026-01-03 |
| MANZOOR, Zahida Parveen, Baroness | Director | 2019-08-02 | 2025-08-01 |
| MCDONALD, Oonagh Ann, Doctor | Director | 1999-02-26 | 2002-02-22 |
| MONTAGU, Nicholas Lionel John, Sir | Director | 2012-02-01 | 2019-08-01 |
| PIERCE, Sylvie | Director | 1999-02-26 | 2002-02-22 |
| RAWLINGS, John Barrington | Director | 1999-02-26 | 2002-02-22 |
| SANDERS, Roger William | Director | 2005-02-23 | 2013-02-22 |
| SHERLOCK, Maeve Christina Mary, Baroness | Director | 2008-02-23 | 2018-02-23 |
| SLIPMAN, Sue | Director | 2003-02-22 | 2005-02-03 |
| STAFFORD, Patricia Mary | Director | 2011-02-23 | 2017-07-31 |
| THOMAS, Richard James | Director | 1999-02-26 | 2002-09-30 |
| VEIT, Sienne Nina | Director | 2017-09-01 | 2020-08-31 |
| WARWICK, Diana | Director | 2017-09-01 | 2020-08-31 |
| WATSON, Jennifer | Director | 2017-06-01 | 2021-04-01 |
| WHITEHEAD, Gillian Rosemary | Director | 2015-07-06 | 2017-08-31 |
| WHITTAM SMITH, Andreas | Director | 1999-02-26 | 2003-02-22 |
| WIESNER, Helena Maria | Director | 1999-02-26 | 2005-02-22 |
| WILSON, Charles Richard Lorimer | Director | 1999-02-26 | 2002-02-22 |
Ownership
Persons with significant control
| Name | Kind | Nature of control | Notified | Status |
|---|---|---|---|---|
| Financial Conduct Authority | Corporate entity | Appoints directors | 2016-04-06 | Active |
Filing timeline
Last 20 of 192 total filings
| Date | Type | Category | Description | |
|---|---|---|---|---|
| 2026-09-02 | AP01 | officers | Appoint person director company with name date | |
| 2026-09-02 | AP01 | officers | Appoint person director company with name date | |
| 2026-09-01 | AP01 | officers | Appoint person director company with name date | |
| 2026-08-04 | AA | accounts | Accounts with accounts type full | |
| 2026-03-05 | CS01 | confirmation-statement | Confirmation statement with no updates | |
| 2026-01-12 | AP01 | officers | Appoint person director company with name date | |
| 2026-01-05 | AP01 | officers | Appoint person director company with name date | |
| 2026-01-05 | TM01 | officers | Termination director company with name termination date | |
| 2025-10-10 | AP01 | officers | Appoint person director company with name date | |
| 2025-10-01 | TM02 | officers | Termination secretary company with name termination date | |
| 2025-10-01 | AP03 | officers | Appoint person secretary company with name date | |
| 2025-09-30 | TM01 | officers | Termination director company with name termination date | |
| 2025-08-01 | TM01 | officers | Termination director company with name termination date | |
| 2025-07-16 | AA | accounts | Accounts with accounts type full | |
| 2025-03-27 | AP03 | officers | Appoint person secretary company with name date | |
| 2025-03-27 | TM02 | officers | Termination secretary company with name termination date | |
| 2025-03-05 | CS01 | confirmation-statement | Confirmation statement with no updates | |
| 2025-03-05 | TM02 | officers | Termination secretary company with name termination date | |
| 2025-03-05 | AP03 | officers | Appoint person secretary company with name date | |
| 2024-12-17 | AA | accounts | Accounts with accounts type full |
Public-record activity
Raw counts from Companies House — last 12–24 months
- Filings
- 11
- Capital events
- 0
- Officers appointed
- 4
- Officers resigned
- 2
last 12 months
last 24 months
last 12 months
last 12 months
Direct counts from the register. No score, no rating — see the Filing timeline for the underlying events.