LOOP CUSTOMER MANAGEMENT LIMITED
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Cash
£53k
0% vs 2025
Net assets
£7.2m
+3.2% highest in 3 filed years
Employees
606
+5.8% highest in 3 filed years
Profit before tax
£259k
+372.6% highest in 3 filed years
Watchouts
Facts from the Companies House register and the latest accounts — not a rating
-
Confirmation statement overdue
Due 2026-10-12.
Net assets
3-year trend · vs Industrials median
Accounts
3-year trend · Δ = latest vs prior filed period · latest reflected 2026-03-31
| Metric | Trend | 2024-03-31 | 2025-03-31 | 2026-03-31 | Δ vs prior |
|---|---|---|---|---|---|
| Turnover | £27,006,000 | £28,981,000 | £33,125,000 | +14.3% | |
| Operating profit | -£188,000 | -£230,000 | £145,000 | +163% | |
| Profit before tax | -£5,000 | -£95,000 | £259,000 | +372.6% | |
| Net profit | £28,000 | -£17,000 | £224,000 | +1,417.6% | |
| Cash | — | £53,000 | £53,000 | 0% | |
| Total assets less current liabilities | £7,032,000 | £7,063,000 | £11,612,000 | +64.4% | |
| Net assets | £6,984,000 | £6,967,000 | £7,191,000 | +3.2% | |
| Equity | £6,984,000 | £6,967,000 | £7,191,000 | +3.2% | |
| Average employees | 560 | 573 | 606 | +5.8% | |
| Wages | £13,507,000 | £14,580,000 | £16,566,000 | +13.6% | |
| Directors' remuneration | £164,000 | £148,000 | £156,000 | +5.4% | |
| Directors' pension contributions | £5,000 | £13,000 | £14,000 | +7.7% | |
| Highest paid director | £164,000 | £169,000 | £176,000 | +4.1% |
Values shown as filed in the company's annual accounts. — indicates the figure wasn't present under that line item in that period. The Δ column is the change from the prior filed period as a percentage of |prior|; lines a company doesn't report show —. About these numbers
Ratios
Computed from the line items above — sparklines read oldest → newest
| Ratio | Trend | 2024-03-31 | 2025-03-31 | 2026-03-31 |
|---|---|---|---|---|
| Operating margin | -0.7% | -0.8% | 0.4% | |
| Net margin | 0.1% | -0.1% | 0.7% | |
| Return on capital employed | -2.7% | -3.3% | 1.2% | |
| Gearing (liabilities / total assets) | 62.3% | — | 38.1% | |
| Current ratio | 1.53x | 1.59x | 2.83x | |
| Interest cover | -2.98x | -3.19x | 1.33x |
Margins divide P&L lines by turnover. Gearing is liabilities over total assets. Current ratio is current assets over creditors falling due within one year. Interest cover is operating profit over absolute finance costs. Sector-distribution context coming next.
Name history
Renamed 1 time since incorporation
- LOOP CUSTOMER MANAGEMENT LIMITED 2000-01-26 → present
- FUTURETALKING LIMITED 1999-07-29 → 2000-01-26
Audit & accounting basis
- Accounting basis
- FRS 101
- Reporting scope
- Standalone (parent only)
- Auditor
- Deloitte LLP
- Audit opinion
- Unqualified (clean)
- Going concern
- Affirmed
“The directors have a reasonable expectation that the Kelda group has adequate resources to continue in operational existence over a period of at least 12 months from the date of approval of the Financial Statements, and therefore in turn the ability of the company to continue as a going concern. The directors have thus adopted the going concern basis of accounting in preparing the Financial Statements.”
Significant events
- “On 17 June 2026, EQT Active Core Infrastructure acquired a 42% shareholding in Kelda Holdings Limited, the ultimate parent company of Loop Customer Management Limited.”
Auditor, going-concern and subsidiary information is drawn from the narrative of the latest annual accounts. About these numbers
People
4 active · 25 resigned
| Name | Role | Appointed | Born | Nationality |
|---|---|---|---|---|
| SMITH, Katharine Olivia Helen | Secretary | 2019-07-05 | — | — |
| GEE, Martin Anthony | Director | 2025-06-01 | Dec 1977 | British |
| HARDING, Jonathan David | Director | 2012-02-10 | Jan 1968 | British |
| SHAW, Lucy Nicola | Director | 2022-05-09 | May 1969 | British |
Show 25 resigned officers
| Name | Role | Appointed | Resigned |
|---|---|---|---|
| DOWNES, Jane Claire | Secretary | 1999-08-11 | 2006-05-26 |
| HILL, Robert Christopher | Secretary | 2006-05-26 | 2016-04-01 |
| WHITE, Angela Wendy Miriam | Secretary | 2016-04-01 | 2019-07-05 |
| YORK PLACE COMPANY SECRETARIES LIMITED | Corporate Nominee Secretary | 1999-07-29 | 1999-08-11 |
| BARBER, Elizabeth Marian | Director | 2016-05-31 | 2022-05-06 |
| BURNS-SHORE, Zoe Anne | Director | 2018-10-30 | 2023-04-30 |
| CAWTHRA, Gavin Michael | Director | 2013-11-27 | 2016-05-31 |
| CHAPPELL, Mark | Director | 2000-04-11 | 2000-07-31 |
| FISHER, Paul Robert, Managing Director | Director | 2000-04-01 | 2003-09-16 |
| FLINT, Richard David | Director | 2016-05-31 | 2018-10-30 |
| HARRISON, Alan | Director | 2005-01-01 | 2012-04-04 |
| HAYSOM, Charles Stewart | Director | 2015-01-20 | 2016-03-31 |
| HUNT, Stephen David | Director | 2012-08-06 | 2013-10-18 |
| INMAN, Paul Sybray | Director | 2023-03-01 | 2025-05-31 |
| JOHNS, Christopher Ian | Director | 2021-03-16 | 2023-02-28 |
| KAUR, Perminder | Director | 2009-07-03 | 2009-07-10 |
| KNIGHT, Ian Graham | Director | 1999-08-11 | 2000-09-11 |
| MURGATROYD, Shirley Ann | Director | 2012-02-10 | 2012-08-06 |
| ORLIC, Miroslav Michael | Director | 2002-07-03 | 2004-08-31 |
| PEPPER, Tracy | Director | 1999-08-11 | 2000-07-31 |
| PHILLIPS, Helen Mary, Dr | Director | 2012-04-03 | 2014-12-31 |
| THOMSON, Alastair Provan | Director | 2000-01-18 | 2004-02-05 |
| TOWERS, Martin George | Director | 2003-03-07 | 2005-01-01 |
| WHITEMAN, Kevin Ian | Director | 2001-02-06 | 2003-03-07 |
| YORK PLACE COMPANY NOMINEES LIMITED | Corporate Nominee Director | 1999-07-29 | 1999-08-11 |
Ownership
Persons with significant control
| Name | Kind | Nature of control | Notified | Status |
|---|---|---|---|---|
| Kelda Group Limited | Corporate entity | Shares 75–100%, Voting 75–100%, Appoints directors | 2016-04-06 | Active |
Filing timeline
Last 20 of 118 total filings
| Date | Type | Category | Description | |
|---|---|---|---|---|
| 2026-09-07 | AA | accounts | Accounts with accounts type full | |
| 2026-09-02 | AD01 | address | Change registered office address company with date old address new address | |
| 2026-03-10 | CH01 | officers | Change person director company with change date | |
| 2025-09-29 | CS01 | confirmation-statement | Confirmation statement with no updates | |
| 2025-08-14 | AA | accounts | Accounts with accounts type full | |
| 2025-06-13 | AP01 | officers | Appoint person director company with name date | |
| 2025-06-13 | TM01 | officers | Termination director company with name termination date | |
| 2024-10-04 | CS01 | confirmation-statement | Confirmation statement with no updates | |
| 2024-08-08 | AA | accounts | Accounts with accounts type full | |
| 2023-09-29 | CS01 | confirmation-statement | Confirmation statement with no updates | |
| 2023-09-28 | AA | accounts | Accounts with accounts type full | |
| 2023-06-20 | TM01 | officers | Termination director company with name termination date | |
| 2023-03-14 | TM01 | officers | Termination director company with name termination date | |
| 2023-03-14 | AP01 | officers | Appoint person director company with name date | |
| 2022-09-29 | CS01 | confirmation-statement | Confirmation statement with no updates | |
| 2022-08-31 | AA | accounts | Accounts with accounts type full | |
| 2022-05-16 | TM01 | officers | Termination director company with name termination date | |
| 2022-05-16 | AP01 | officers | Appoint person director company with name date | |
| 2021-09-28 | CS01 | confirmation-statement | Confirmation statement with no updates | |
| 2021-08-28 | AA | accounts | Accounts with accounts type full |
Public-record activity
Raw counts from Companies House — last 12–24 months
- Filings
- 3
- Capital events
- 0
- Officers appointed
- 0
- Officers resigned
- 0
last 12 months
last 24 months
last 12 months
last 12 months
Direct counts from the register. No score, no rating — see the Filing timeline for the underlying events.