TRUST ALLIANCE GROUP LIMITED
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Next accounts due
2026-09-30 (in 4mo)
Last filed for 2024-12-31
Confirmation statement due
2027-01-24 (in 8mo)
Last made up 2026-01-10
Watchouts
Cash
£4M
-29% vs 2023
Net assets
£12M
-22.1% vs 2023
Employees
602
-8.1% vs 2023
Profit before tax
-£2M
-143.3% vs 2023
Watchouts
Facts from the Companies House register and the latest accounts — not a rating
-
3 officer resignations in last 12 months
Multiple officers have left the board recently — see the People section for who.
Net assets
5-year trend · vs Industrials median
Accounts
5-year trend · latest reflected 2024-12-31
| Metric | Trend | 2020-12-31 | 2021-12-31 | 2022-12-31 | 2023-12-31 | 2024-12-31 |
|---|---|---|---|---|---|---|
| Turnover | — | — | — | £52,976,026 | £47,862,203 | |
| Operating profit | — | — | — | £4,939,895 | -£2,621,347 | |
| Profit before tax | — | — | — | £5,040,711 | -£2,182,120 | |
| Net profit | — | — | — | £4,643,830 | -£3,383,645 | |
| Cash | £7,836,384 | £5,698,690 | £3,048,934 | £5,200,730 | £3,693,056 | |
| Total assets less current liabilities | — | — | — | £17,395,339 | £13,517,064 | |
| Net assets | — | — | — | £15,339,099 | £11,955,454 | |
| Equity | — | — | — | £15,339,099 | £11,955,454 | |
| Average employees | — | — | 565 | 655 | 602 | |
| Wages | — | — | £12,485,586 | £32,081,173 | £25,491,248 | |
| Directors' remuneration | — | — | — | £950,190 | £537,726 |
Values shown as filed in the company's annual accounts. — indicates the figure wasn't present under that line item in that period. About these numbers
Year-on-year
FY2023 → FY2024 · period ending 2024-12-31 vs 2023-12-31
-
Turnover
-9.7%
£52,976,026 £47,862,203
-
Cash
-29%
£5,200,730 £3,693,056
-
Net assets
-22.1%
£15,339,099 £11,955,454
-
Employees
-8.1%
655 602
-
Operating profit
-153.1%
£4,939,895 -£2,621,347
-
Profit before tax
-143.3%
£5,040,711 -£2,182,120
-
Wages
-20.5%
£32,081,173 £25,491,248
Each % is (latest − prior) ÷ |prior| for the line item as filed. The comparison is only shown when the latest and prior accounts cover broadly equal-length periods — short or long stubs (typical around incorporation or a year-end change) are suppressed rather than misrepresented. Lines a company doesn't report are omitted. About these numbers
Ratios
Computed from the line items above — sparklines read oldest → newest
| Ratio | Trend | 2020-12-31 | 2021-12-31 | 2022-12-31 | 2023-12-31 | 2024-12-31 |
|---|---|---|---|---|---|---|
| Operating margin | — | — | — | 9.3% | -5.5% | |
| Net margin | — | — | — | 8.8% | -7.1% | |
| Return on capital employed | — | — | — | 28.4% | -19.4% | |
| Gearing (liabilities / total assets) | — | — | — | 36.2% | 40.5% | |
| Current ratio | — | — | — | 2.13x | 1.62x | |
| Interest cover | — | — | — | — | -231.63x |
Margins divide P&L lines by turnover. Gearing is liabilities over total assets. Current ratio is current assets over creditors falling due within one year. Interest cover is operating profit over absolute finance costs. Sector-distribution context coming next.
Name history
Renamed 4 times since incorporation
- TRUST ALLIANCE GROUP LIMITED 2023-02-02 → present
- THE OMBUDSMAN SERVICE LIMITED 2006-07-11 → 2023-02-02
- TELECOMMUNICATIONS OMBUDSMAN SERVICE LIMITED 2002-06-18 → 2006-07-11
- TELECOMMUNICATIONS INDUSTRY OMBUDSMAN LIMITED 2002-01-17 → 2002-06-18
- TELECOMMUNICATION INDUSTRY OMBUDSMAN LIMITED 2002-01-11 → 2002-01-17
Audit & accounting basis
- Accounting basis
- FRS 102
- Reporting scope
- Consolidated group
- Auditor
- Grant Thornton UK LLP
- Audit opinion
- Unqualified (clean)
- Going concern
- Affirmed
“Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the group and the parent company's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.”
Group structure
- TRUST ALLIANCE GROUP LIMITED · parent
- Lumin Tech Limited. 100%
- Online Responsibility Network Limited 100%
- TAG Support Services Limited 100%
- Energy Ombudsman Limited 100%
- Flexible Resolution Services Limited 100%
- Communication Ombudsman Limited 100%
Significant events
- “Between January and December 2024, our Energy and Communications Ombudsman schemes accepted just over 124,000 disputes from consumers accessing our service. The number of energy cases we accepted decreased by 24% compared to 2023, while communications cases increased by 28% from the previous year.”
- “The Trust Alliance Group (TAG), formerly The Ombudsman Services ADR function, proactively engaged with HM Revenue and Customs (HMRC) to review the taxable status of certain aspects of its operations. Through constructive collaboration with HMRC, a resolution was reached, confirming that TAG will contribute corporation tax on all trading from 2023, the year the group was formed.”
Auditor, going-concern and subsidiary information is drawn from the narrative of the latest annual accounts. About these numbers
People
6 active · 44 resigned
| Name | Role | Appointed | Born | Nationality |
|---|---|---|---|---|
| AMOS, Margaret Mary | Director | 2018-07-26 | Jan 1970 | British |
| DODMAN, Edward David | Director | 2026-02-23 | Mar 1987 | British |
| DRAKEFORD, Gillian | Director | 2023-07-01 | Aug 1964 | British |
| GEORGE, Martin | Director | 2023-07-01 | May 1962 | British |
| GUVENC, Benjamin Bulent | Director | 2026-02-23 | Jun 1985 | British |
| HEWITT, Paul William | Director | 2021-09-01 | Mar 1956 | British |
Show 44 resigned officers
| Name | Role | Appointed | Resigned |
|---|---|---|---|
| BROWN, Richard Alan | Secretary | 2003-01-07 | 2014-08-01 |
| HUBBARD, Rosaleen Patricia Conway | Secretary | 2002-01-11 | 2002-06-13 |
| WELSH, Noreen Margaret | Secretary | 2002-06-13 | 2003-01-07 |
| 7SIDE SECRETARIAL LIMITED | Corporate Secretary | 2002-01-11 | 2002-01-11 |
| ALLEN, Tony Iain | Director | 2006-06-01 | 2010-01-26 |
| BLOWERS, William Alexander | Director | 2011-08-01 | 2016-05-31 |
| BOWE, Mary Colette, Dame | Director | 2002-06-13 | 2003-12-31 |
| BROWN, Richard Alan | Director | 2010-11-16 | 2014-08-01 |
| BUTTON, Sheila Jane | Director | 2009-06-16 | 2014-07-30 |
| CLEMENT JONES, Timothy Francis, Lord | Director | 2016-07-01 | 2025-06-30 |
| COUPER, Jean | Director | 2006-06-01 | 2012-06-30 |
| DAVENPORT, Juliet Sarah | Director | 2022-04-01 | 2025-02-28 |
| DEADMAN, Clive Anthony George | Director | 2011-06-01 | 2017-07-31 |
| DOYLE, Margaret | Director | 2002-06-13 | 2009-06-30 |
| FELGATE, Garry Brett | Director | 2008-09-02 | 2010-08-31 |
| FINCH, Janet Valerie, Dame | Director | 2010-06-01 | 2016-06-30 |
| GOULD, Steven David | Director | 2008-08-01 | 2014-08-31 |
| HOLLAND, Christopher Arthur | Director | 2003-03-04 | 2011-03-15 |
| HOLLAND, Christopher Arthur | Director | 2002-01-11 | 2002-06-13 |
| HOLLAND, Peter Michael | Director | 2002-06-13 | 2010-06-30 |
| HUBBARD, Rosaleen Patricia Conway | Director | 2003-01-07 | 2007-03-20 |
| HUBBARD, Rosaleen Patricia Conway | Director | 2002-01-11 | 2002-06-13 |
| IBBS, Michele Lesley | Director | 2016-05-01 | 2022-04-01 |
| JEFFERIES, Roger David | Director | 2002-06-13 | 2007-06-30 |
| JONES, Maggie | Director | 2013-08-01 | 2019-07-31 |
| KENNY, Christopher Charles | Director | 2007-06-01 | 2013-07-31 |
| LANDERS, Brian James | Director | 2017-08-01 | 2023-08-01 |
| LEWIS, Leigh, Sir | Director | 2016-05-01 | 2022-04-01 |
| MCCRAKEN, James Justin | Director | 2013-08-01 | 2019-07-31 |
| MEADOWS, Julie Marie | Director | 2005-02-01 | 2012-02-29 |
| MERRICKS, Walter Hugh | Director | 2010-04-01 | 2015-04-30 |
| MITCHELL, Jeremy George Swale Hamilton | Director | 2002-06-13 | 2006-06-30 |
| PALMER, Simon Anthony | Director | 2020-05-28 | 2026-02-23 |
| REES, Jonathan Nigel | Director | 2013-09-01 | 2018-07-31 |
| SEDGWICK, Duncan Roy | Director | 2006-07-10 | 2008-07-31 |
| SHAND SMITH, Lewis | Director | 2010-09-21 | 2018-12-31 |
| SODEINDE, Olubusola | Director | 2021-09-01 | 2026-04-17 |
| TENNANT, Lisa | Director | 2016-05-01 | 2022-04-01 |
| VICKERS, Matthew James, Dr | Director | 2018-09-20 | 2023-11-28 |
| WIGHT, Darren | Director | 2007-04-01 | 2007-06-19 |
| 7SIDE NOMINEES LIMITED | Corporate Director | 2002-01-11 | 2002-01-11 |
| 7SIDE SECRETARIAL LIMITED | Corporate Director | 2002-01-11 | 2002-01-11 |
| THE OMBUDSMAN SERVICE LTD | Corporate Director | 2010-06-01 | 2010-06-01 |
| THE OMBUDSMAN SERVICE LTD | Corporate Director | 2010-04-01 | 2010-04-01 |
Ownership
Persons with significant control
Filing timeline
Last 20 of 179 total filings
Material constitutional events — rename, articles re-file, resolution
- 2023-08-17 RESOLUTIONS Resolution
- 2023-08-17 MA Memorandum articles
- 2023-02-02 CERTNM Certificate change of name company PDF
| Date | Type | Category | Description | |
|---|---|---|---|---|
| 2026-04-22 | TM01 | officers | Termination director company with name termination date | |
| 2026-03-25 | TM01 | officers | Termination director company with name termination date | |
| 2026-03-10 | AP01 | officers | Appoint person director company with name date | |
| 2026-02-27 | AP01 | officers | Appoint person director company with name date | |
| 2026-01-27 | CS01 | confirmation-statement | Confirmation statement with no updates | |
| 2025-09-24 | MR01 | mortgage | Mortgage create with deed with charge number charge creation date | |
| 2025-08-13 | TM01 | officers | Termination director company with name termination date | |
| 2025-08-11 | AA | accounts | Accounts with accounts type group | |
| 2025-05-02 | TM01 | officers | Termination director company with name termination date | |
| 2025-01-10 | CS01 | confirmation-statement | Confirmation statement with no updates | |
| 2024-09-03 | AA | accounts | Accounts with accounts type group | |
| 2024-01-15 | CS01 | confirmation-statement | Confirmation statement with no updates | |
| 2023-11-28 | TM01 | officers | Termination director company with name termination date | |
| 2023-09-28 | AA | accounts | Accounts with accounts type group | |
| 2023-08-17 | RESOLUTIONS | resolution | Resolution | |
| 2023-08-17 | MA | incorporation | Memorandum articles | |
| 2023-08-10 | AP01 | officers | Appoint person director company with name date | |
| 2023-08-10 | AP01 | officers | Appoint person director company with name date | |
| 2023-08-10 | TM01 | officers | Termination director company with name termination date | |
| 2023-02-02 | CERTNM | change-of-name | Certificate change of name company |
Public-record activity
Raw counts from Companies House — last 12–24 months
- Filings
- 9
- Capital events
- 0
- Officers appointed
- 2
- Officers resigned
- 3
last 12 months
last 24 months
last 12 months
last 12 months
Direct counts from the register. No score, no rating — see the Filing timeline for the underlying events.