About 186 UK general-merchandise retailers publish a full profit-and-loss, booking £103.5bn of combined turnover between them — and the profit pool has moved to Merseyside. T. J. Morris, the family company behind Home Bargains, turned £4.54bn of sales into £504.6M of pre-tax profit — an 11% margin nobody associates with selling cut-price shampoo. B&M, based a few miles away in Speke, made £448M on £4.49bn. Meanwhile the names Britain actually thinks of as its general stores lost money doing the same job at greater scale: Asda lost £834.4M, Argos £223.2M, Poundland £79.2M, and John Lewis turned £11.72bn into an £18M loss. Two discounters banked roughly £950M; four household names burned £1.15bn. Only Marks and Spencer breaks the pattern — the one legacy giant still earning serious money. Figures are approximate — verify against a company’s own accounts before relying on any single number.
What counts as a general store
One caveat changes how you read every table below: this map covers companies that describe themselves as non-specialised retailers, and the biggest number in it belongs to a supermarket. Asda’s £23.77bn files under general retail rather than grocery, so it heads this table while its direct rivals sit in our grocery map. Boots (pharmacy-led), B&Q (DIY sheds) and Moto (motorway services) make the same choice. Read them as context, not competitors to the variety trade.
Two more structural wrinkles. Marks and Spencer appears twice — the listed group and its trading company report at two levels of the same business, so the £103.5bn combined total double-counts roughly £13.8bn; the distinct trade is nearer £90bn. And John Lewis PLC is the partnership’s single trading company, so its £11.72bn includes Waitrose’s supermarkets alongside the department stores.
The giants
| Company | What it is | Turnover | PBT | Headcount | TO YoY | Staff YoY |
|---|---|---|---|---|---|---|
| Asda Stores | supermarket filing as general retail | £23.77bn | −£834.4M | 131,027 | −3% | −4% |
| Marks and Spencer Group | listed holdco (see below) | £13.82bn | £511.8M | 73,333 | — | — |
| Marks and Spencer | the M&S trading company | £13.70bn | £797.4M | 67,478 | — | — |
| John Lewis | department stores + Waitrose | £11.72bn | −£18.0M | 65,700 | +5% | −1% |
| Boots UK | pharmacy-led health & beauty | £7.54bn | £337.0M | — | +3% | — |
| T. J. Morris | Home Bargains (family-owned) | £4.54bn | £504.6M | 29,168 | +8% | +4% |
| B&M Retail | discount variety (UK arm, listed group) | £4.49bn | £448.0M | 33,764 | +2% | −1% |
| Argos | catalogue survivor (Sainsbury’s) | £4.13bn | −£223.2M | 9,800 | −2% | −18% |
| B&Q | DIY sheds (Kingfisher) | £3.69bn | £259.1M | 20,019 | −1% | −7% |
| Poundland | single-price discounter | £1.82bn | −£79.2M | 16,214 | — | — |
| CDS (Superstores International) | The Range + Homebase + Wilko brand | £1.47bn | £541k | 12,639 | +14% | +3% |
| Moto Hospitality | motorway services | £1.08bn | £21.3M | 5,701 | — | — |
M&S reports at two levels of one group: the trading company made £797.4M before group-level charges — chiefly the Ocado Retail impairment — pull the group line down to £511.8M. John Lewis and CDS both report 53-week years against 52-week priors, so their +5% and +14% growth rates carry an extra trading week. Asda’s loss lands in a year of falling sales and shrinking headcount, and — as with any entity this size inside a leveraged group — the pre-tax line carries financing and one-off charges as well as trading. Treat the direction (−3% sales, −4% staff) as the trading signal.
The turnover ranking and the profit ranking are almost inverted. Asda books five times Home Bargains’ sales and loses money; T. J. Morris makes more profit than every company in this map except M&S — on an 11.1% margin, with sales up 8% and headcount up 4%. The staff columns tell you who is doing what: Home Bargains is the only giant growing both lines; B&Q is defending margin (sales flat, staff −7%); Argos is being wound into Sainsbury’s (staff −18% as standalone stores close).
The discounter divide
Within the variety trade proper, the divide is brutal. T. J. Morris and B&M run near-identical models — big boxes, branded goods cheap, relentless cost discipline — and clear c.10–11% margins at £4.5bn scale. Poundland runs a single-price version of the same idea and lost £79.2M; its former owner cut it loose for a nominal sum in 2025. CDS, the company behind The Range, grew fastest of all the giants (+14%) by hoovering up the wreckage of the high street — the Wilko brand after its 2023 collapse, then Homebase’s brand and dozens of its stores after the 2024 administration — and converted £1.47bn of sales into just £541k of profit while it digests them. Growth and profit are living in different companies.
The department-store century, meanwhile, survives at two scales: John Lewis at £11.7bn and roughly break-even, and a handful of regional independents at £20–65M on 3–5% margins (more below). Everything in between — the Debenhams and BHS tier — is already gone.
The shape of the market
Below the giants this is a surprisingly healthy trade. The £25–100M band — regional chains, franchise operators, heritage names — is 83% profitable, the strongest band in the map, and even the £5–25M tier holds 72%. The weakness is at the extremes: barely half the sub-£1M filers make money, and the £1bn+ tier is only 67% profitable because that’s where Asda, Argos and Poundland live.
| Turnover band | n | Profitable % |
|---|---|---|
| < £1M | 21 | 52% |
| £1–5M | 11 | 73% |
| £5–25M | 65 | 72% |
| £25–100M | 52 | 83% |
| £100M–1bn | 25 | 80% |
| £1bn+ | 12 | 67% |
The best-run stores — and the vape money hiding among them
Rank the profitable £5–100M operators by margin and an unexpected trade tops the table: vaping. Pillbox38 — the Blackburn company behind Totally Wicked — makes £13.9M at 16.8%; Edinburgh’s CCHG, trading as VPZ with 190-odd stores, makes £6.3M at 11.4%; Vapouriz runs at 16.8% too. Three vape chains, all growing, all filed under general retail — the highest-margin store operators in the map.
The next-best margins belong to the gift shop, at institutional scale: the National Trust’s trading arm (£72.5M, 17.2%) and Royal Collection Enterprises (£68.8M, 10.2%) — charity trading companies whose profits flow up to their parent institutions, so read the margin as captive economics, not a competitive benchmark.
| Company | What it is | Turnover | PBT | Margin | Headcount | Trajectory |
|---|---|---|---|---|---|---|
| Pillbox38 | Totally Wicked — vape chain | £82.4M | £13.9M | 16.8% | 422 | growing |
| Heatons (N.I.) | NI department stores (Frasers Group) | £73.9M | £17.1M | 23.1% | 497 | stable |
| National Trust (Enterprises) | charity gift shops & cafés | £72.5M | £12.5M | 17.2% | 671 | stable |
| Tiger Retail | Flying Tiger Copenhagen’s UK stores | £70.1M | £2.7M | 3.8% | 1,215 | growing |
| Royal Collection Enterprises | the palaces’ shops | £68.8M | £7.0M | 10.2% | 959 | growing |
| Charlies Stores | Welsh country & home stores | £63.8M | £2.8M | 4.4% | 406 | stable |
| Morleys Department Stores | independent London department stores | £63.5M | £2.4M | 3.8% | 719 | stable |
| The Range (Ireland) | CDS group’s Irish stores | £62.2M | £14.1M | 22.7% | 452 | stable |
| CCHG | VPZ — vape chain | £55.2M | £6.3M | 11.4% | 557 | growing |
| YTC | Yorkshire Trading Company — family variety chain | £51.4M | £6.7M | 13.0% | 563 | stable |
| Whittard Trading | tea & coffee gift retail | £49.8M | £1.6M | 3.2% | 471 | stable |
| Machine Mart | tools & machinery stores | £56.1M | £2.2M | 3.8% | 400 | stable |
| Haskins Garden Centres | garden centres | £44.4M | £3.8M | 8.6% | 738 | stable |
Two group entities need care: Heatons’ 23.1% and The Range (Ireland)‘s 22.7% are margins struck inside larger groups (Frasers and CDS respectively), where intercompany pricing can flatter a subsidiary’s line. The raw ranking also surfaces seven more names that aren’t really shops — brand owners and distributors like Tangle Teezer (hairbrushes), Neo G (medical supports), Minorfern (car parts) and Clarke Group International (tools), plus CP (Electric), which puts £63.5M through 24 staff — online-trading economics, not store retail.
Among the genuine variety and department stores, the pattern is stark: the survivors of the old trade — Morleys in south London, Charlies in mid-Wales, Menarys in Northern Ireland — live on 3–5% margins, an order of magnitude below Home Bargains. The exception is Yorkshire Trading Company: a fourth-generation family discounter that picked up ex-Woolworths sites and runs at 13% — the Home Bargains model at one-ninetieth the size.
Growth, read with care
Almost none of the fastest growth is a shop. HIS-Miki Travel’s +427% is a travel company’s rebound filed under retail — its real peers are in our tour operators map. Keplin (+101%, staff +88%) is an online home-essentials brand house — online retail economics. Smallworld Accessories appears twice in the raw ranking (holdco and trading company — one business). The genuine store-retail signals are quieter: CDS +14% absorbing Homebase, VPZ and the vape chains compounding, Menarys — a Northern Irish department-store group actually growing, +28% — and above all Home Bargains adding 8% on a £4.5bn base, which in cash terms is more new revenue than every company in the table below combined.
| Company | Turnover | PBT | Margin | TO YoY | Staff YoY |
|---|---|---|---|---|---|
| HIS-Miki Travel UK | £23.2M | £381k | 1.6% | +427% | +208% |
| Keplin Group | £24.2M | £1.1M | 4.7% | +101% | +88% |
| Sextant | £16.3M | −£1.2M | −7.2% | +53% | +112% |
| Positec (UK and Ireland) | £21.7M | £48k | 0.2% | +45% | +21% |
| Corston | £20.0M | £401k | 2.0% | +37% | +69% |
| Smallworld Accessories | £20.0M | £416k | 2.1% | +29% | +27% |
| Menarys Retail | £19.1M | £727k | 3.8% | +28% | +5% |
| CP (Electric) | £63.5M | £8.9M | 14.1% | +26% | +41% |
Market structure
On paper this is one of the most concentrated maps we’ve drawn — the top five companies hold 68% of visible turnover, the top ten 86%. But the head of the curve is mostly borrowed: a supermarket, a pharmacy chain and a two-level M&S listing. The meaningful concentration is in the profit pool of the variety trade itself, where two Merseyside discounters — T. J. Morris and B&M — take more pre-tax profit between them than the rest of the genuine general-store trade combined.
| Share of combined turnover | |
|---|---|
| Top 5 companies | 68.2% |
| Top 10 companies | 86.2% |
| Top 20 companies | 93.4% |
| Top 50 companies | 97.6% |
Old firms, no new ones
General retail is an old trade and getting older: 70 of the 186 companies predate 1990, and only five have been incorporated since 2021. Nobody starts a variety store any more — the new entrants of the last decade are online brand houses and vape chains, not shops. The winners are old too: T. J. Morris and B&M are both 1970s-founded discounters now run from Merseyside — T. J. Morris still family-owned, B&M listed since 2014 — and the department-store survivors (Morleys, Charlies, Menarys, Yorkshire Trading’s parent lineage) are multi-generation family firms. Ownership splits almost exactly down the middle — 87 corporate-owned, 88 individual-owned — and about 10% carry a Holdings/Group/Bidco-style name, the structural fingerprint of a buyout or a planned exit.
| Incorporation cohort | Companies |
|---|---|
| Pre-1990 | 70 |
| 1990s | 31 |
| 2000s | 36 |
| 2010–15 | 22 |
| 2016–20 | 22 |
| 2021+ | 5 |
What the map shows
- The profit pool moved to Merseyside. Home Bargains (£504.6M) and B&M (£448M) bank roughly £950M between them at c.10–11% margins, while Asda, Argos, Poundland and John Lewis lose a combined £1.15bn on five times the turnover.
- Scale stopped protecting the famous names. The turnover ranking and the profit ranking are nearly inverted: the £1bn+ tier is the least profitable band above £5M.
- M&S is the exception — its trading company’s £797.4M is the biggest profit in the map, the one legacy giant still earning serious money.
- Growth and profit live in different companies. CDS/The Range grew fastest (+14%, helped by a 53-week year) by absorbing Homebase and the Wilko brand, and kept £541k of it; Home Bargains’ unglamorous +8% is worth more cash than every fast grower combined.
- The best margins in “general retail” are vape money. Totally Wicked, VPZ and Vapouriz — three chains at 11–17% — out-earn all but the best variety operator on margin; only Yorkshire Trading’s 13.0% keeps pace.
- The department-store century ends on 3–5%. The independent survivors — Morleys, Charlies, Menarys — are profitable but thin; the tier between them and John Lewis no longer exists.
Methodology and caveats
This covers only the 186 UK general-merchandise retailers that publish a full profit-and-loss; the long tail of small shops files abridged accounts with no figures and doesn’t appear. Companies classify themselves, so the map includes businesses whose real trade sits elsewhere — a supermarket (Asda), a pharmacy chain (Boots), DIY sheds (B&Q), motorway services (Moto) and several online brand owners — which we label rather than silently exclude. Group structures report at several levels: M&S appears as both group and trading company (so the £103.5bn combined turnover overstates the distinct total by roughly £13.8bn), Smallworld appears twice in the raw growth ranking, and subsidiary margins inside larger groups (Heatons, The Range (Ireland)) can reflect intercompany pricing. Different companies file to different year-ends, so figures in one table can be up to a year apart, and two giants (John Lewis, CDS) report 53-week periods that flatter their growth rates. Large losses at leveraged or transitioning groups may carry financing charges and one-offs as well as trading. Figures are approximate and business labels are directional — verify any specific figure against the company’s own accounts. This is analysis, not financial advice.